Terms

Details

Written by Csaba Borzon

Arrival& Departure Times

Check-in: 14h00 | Check-out: 11h00
*Deviation to these times by special arrangement only

VIEW OUR RATES HERE
Lush offers all-inclusive rates, with the following inclusions and exclusions.

Child rate:

• Lush accommodates children from the age of 10 years old.
• Children aged 10 & 11 years old are charged 70% of the applicable rate.
• From 12 years, standard rates apply.

Inclusions

• Luxury accommodation; 
• all meals; all teas/coffees and soft drinks;
• selected local beers, wines, and spirits; 
• in-room minibar; 
• 2 game drives per day, with drinks and snacks; 
• Guided bush walks (subject to ranger availability); 
• Wi-Fi access; 
• Gym; 
• Limited laundry service; 
• 15% VAT.

• Gratuities;
• Imported beers, wines, and spirits;
• Lush Boutique purchases;
• Black Rhino Game Reserve entrance fees of R195 per person per day 
• The Conservation Levies R250 per person per night and R115 per child (5 - 9 years) per night
• Additional activities;
• Wellness treatments;
• Road transfers.
• *Guests may settle payment for the entrance/conservation fees, and any additional items upon checkout with their final bill.
• *One child (10 – 16 years old) can be accommodated with 2 adults maximum in any suite.
• Please note children sharing with parents is subject to our occupancy; please contact reservations to check availability.

Payments & Cancellations

Deposit Policy

For all bookings made within 30 days of travel
Full payment Is required within 48 hours of your booking.
For all bookings made more than 30 days of travel
A 50% deposit Is required within 48 hours of your booking and the balance 30 days prior to arrival.
Payment can be made via bank transfer, credit card (Master/Visa) or bitcoin.

Cancellation Terms

• Lush Private Lodge reserves the right to cancel any reservation based on the non-payment of either the deposit or the balance of payment, without notice. Such cancellation may attract cancellation fees as set out hereunder.
• In the event of a reservation being cancelled by or on behalf of the traveller in writing after Lush Private Lodge has issued confirmation, the following cancellations fees will apply:
• Cancellations made with more than 60 days to travel forfeit the 20% deposit
• Cancellations made with 60 days or less to travel forfeit the full payment
• No refunds are made for missed services, except in verifiable extenuating circumstances. Verifiable claims will only be considered if received in writing within thirty (30) days of the service being missed, and any refunds made will be at the discretion of Lush Private Lodge. Compassionate circumstances will be taken into account for cancellations due to uninsurable events.

Travel Insurance:

It is the responsibility of each visitor to Lush Private Lodge to ensure that adequate and comprehensive travel insurance is in place from the time of confirmation of a booking at Lush Private Lodge and that details of such insurance are available during the time of travel. Such travel insurance must cover the visitor against all risks including but not limited to costs of cancellation and curtailment, damage, delay, evacuation, medical treatment, hospitalization, illness, inconvenience, injury, loss, repatriation and theft. Lush Private Lodge cannot accept any liability for any of these events under any circumstances.

• Our spa is now open - you will have the opportunity to destress and balance your body and mind, by experiencing deep relaxation with our new Lush wellness treatments using organic Terres D’Afrique Products
• We now also have a gym with fitness equipment available for guests to use during their stay